ISO 20000-1 2018 Information Technology Service Management (ITSM) - Lead Auditor Course

Description

ISO/IEC 20000-1:2018 Information technology — Service management — Part 1: Service management system requirements are a global standard that describes the requirements for an information technology service management (ITSM) system. ISO 20000 standards were developed to mirror the best practices described within the IT Infrastructure Library (ITIL) framework. ISO 20000 also supports other frameworks, such as Microsoft’s Operations Framework. ISO 20000 specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements. ISO 20000-1 2018 lead auditor training course will help you learn how to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities. On successful completion of this course, you will be able to optimize your auditing skills with the internationally recognized ISO 20000-1 2018 standard and boost your audit capabilities. Also gain confidence in planning and performing an effective audit, as well as reporting and taking corrective action where necessary. ISO 20000-1 2018 lead auditor course develops the necessary skills to assess and report on the conformance and implementation of processes based on ISO 20000-1 2018.

Who Should Attend?

• Anyone involved in the planning, implementing, maintaining, supervising or auditing of an ISO 20000-1 2018 information technology service management system
• Existing internal auditors
• Employees of any organisation who wish to audit their organisation’s information technology service management system
• Trainers, managers or consultants seeking to master an information technology service management system audit process
• Personnel who wish to pursue career as an ISO 20000-1 2018 management system auditor
• Expert advisors in information technology service management

Key Benefits

• Develop the career as an ISO 20000-1 2018 information technology service management system lead auditor
• Gain the skills to plan, conduct, report and follow up first, second and third party audits in accordance with ISO 19011
• Learn skills to lead an audit team
• Identify the aims and benefits of an ISO 20000-1 2018 audit
• Interpret ISO 20000-1 2018 requirements for audit application
• Grasp the application of risk-based thinking, leadership and process management
• Acknowledge the correlation between ISO 20000-1 2018 and other standards and regulatory frameworks
• Learn the latest ISO 20000-1 2018 lead auditor techniques
• Consolidate your expertise with the latest developments and contribute to the continuous improvement of the business

Learning & Evaluation Method

Role plays, online workshops, practice questions, group discussions etc will be conducted during the course to gain sufficient hands on experience in the subject. After the completion of this course, you can participate in the online examination. Those securing minimum 50% marks will pass the exam. The examination will be held for a duration of 60 minutes. You will be allowed to retake the exam 3 times. There is no mandatory waiting period between the attempts.

Buy for group Are you planning to buy this course for a group? We have the best prices for you! Select ‘Buy for Group’ option and add to the cart. You will get a discount of 60 – 75% for a group of up to 10 participants. To make a group purchase, create your group name and add individual emails of up to 10 participants. Each participant will get the access to the course materials, exam and the certificate. We will arrange one live-online session for the entire group.