ISO 9001 2015 Quality Management System (QMS) - Awareness course

- Description
- Curriculum

The ISO 9001 standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved. ISO 9001 standards sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits. ISO 9001 2015 Awareness course teaches you the process approach, quality management principles and the requirements and benefits of ISO 9001 2015. The essential objective of ISO 9001 2015 awareness course is to create awareness for participants regarding various basic requirements of the ISO 9001 2015 standard & impart working knowledge on how these requirements can be interpreted to suit the organization’s processes, products, people & customers.
Who Should Attend?
- Anyone involved in the planning, implementing, maintaining, supervising or auditing of an ISO 9001 2015 quality management system
- Jobseekers interested in understanding the best quality management practices followed by various organizations
- Anyone looking to gain skills and knowledge to improve their career performance
Key Benefits
- Understand the structure of ISO 9001 2015 standard
- Learn importance and benefits of an ISO 9001 2015 quality management system
- Understand key requirements, terms and definitions of ISO 9001 2015
- Main concepts such as risk-based thinking, process approach, Plan-Do-Check-Act, and quality management principles.
- Prepare yourself to participate in ISO 9001 2015 standards implementation process
- Manage quality and drive continual improvement
- Take steps to ensure that quality is at the heart of your organization
- Attract and retain customers by meeting their current and future needs better
- Learn techniques to create and manage documents and records relevant to ISO 9001 2015 quality management system , critical to the products and services delivered and those required to meet customer and regulatory requirements
- Fill gaps in your professional knowledge
Learning & Evaluation Method
This is a live and interactive course. Once you purchase the course, our team will contact you to plan the training. No matter where you are located, we schedule the classes based on your convenience and time zone. You can plan to attend the training in sessions of 4 or 8 hr duration, based on how much time you can spend in a day.
Certification
There are increasing numbers of organizations, who prefer candidates those who have certain certifications from recognized programs. Certification demonstrates your commitment to superior professionalism, upholding industry standards, and continued learning. These merits can help boost your professional credibility and prestige within your own network, in your organisation, with your current clients, and when pursuing new business opportunities. After the successful completion of the course and final exam, you will be awarded with a certificate of completion issued by QGlobal. Your credentials will be made available in the global online directory and can be verified by anyone searching with the certificate number. Without doubt we can say that our training courses are well recognized and sought after by organizations across various geographies.
Buy for group Are you planning to buy this course for a group? We have the best prices for you! Select ‘Buy for Group’ option and add to the cart. You will get a discount of 60 – 75% for a group of up to 10 participants. To make a group purchase, create your group name and add individual emails of up to 10 participants. Each participant will get the access to the course materials, exam and the certificate. We will arrange one live-online session for the entire group.
Total: 206 Courses View all
Total: 206 Courses View all
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1Introduction to standards and certification
- Purpose of standardization
- Benefits of certification
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2Introduction to ISO 9001 2015 standards
Application areas
Terms and definitions
Quality management principles
Process based approach
Plan-Do-Check-Act cycle
Risk based thinking
Benefits of certification
Certification process flow
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3Quality management system principles
- Fundamental concepts
- Quality management system principles
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4Terms and definitions
- Terms related to person or people
- Terms related to organization
- Terms related to activity
- Terms related to process
- Terms related to system
- Terms related to requirement
- Terms related to result
- Terms related to data, information and document
- Terms related to customer
- Terms related to characteristic
- Terms related to determination
- Terms related to action
- Terms related to audit
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5ISO 9001 Context of the organisation
Understanding the organization and its context
Understanding the needs and expectations of interested parties
Determining the scope of the quality management system
Quality management system and its processes
Quizzes, discussions & role plays
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6ISO 9001 Leadership
Leadership and commitment
Customer focus
Policy
Establishing the quality policy
Communicating the quality policy
Organizational roles, responsibilities and authorities
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7ISO 9001 PlanningActions to address risks and opportunitiesQuality objectives and planning to achieve themPlanning of changes
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8ISO 9001 Support
Resources
People
Infrastructure
Environment for the operation of processes
Monitoring and measuring resources
Organizational knowledge
Competence
Awareness
Communication
Documented information
Creating and updating
Control of documented information
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9ISO 9001 Operation
Operational planning and control
Requirements for products and services
Customer communication
Determining the requirements for products and services
Review of the requirements for products and services
Changes to requirements for products and services
Design and development of products and services
Design and development planning
Design and development inputs
Design and development controls
Design and development outputs
Design and development changes
Control of externally provided processes, products and services
Type and extent of controlInformation for external providers
Production and service provision
Control of production and service provision
Identification and traceability
Property belonging to customers or external providers
Preservation
Post‐delivery activities
Control of changes
Release of products and services
Control of nonconforming outputs
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10ISO 9001 Performance evaluationMonitoring, measurement, analysis and evaluationCustomer satisfactionAnalysis and evaluationInternal auditManagement reviewManagement review inputsManagement review outputs
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11ISO 9001 Improvement
Nonconformity and corrective action
Continual improvement