This comprehensive training program is designed to help inspection bodies, quality professionals, auditors, and consultants understand the key changes from ISO/IEC 17020:2012 to ISO/IEC 17020:2026 and implement them effectively.

ISO/IEC 17020:2026 – Clause 4: General Requirements 

Welcome to QGlobal Academy’s ISO/IEC 17020:2026 training course. In this lesson, you will learn about Clause 4 – General Requirements, which establishes the fundamental principles that inspection bodies must follow to demonstrate competence, impartiality, and consistent inspection activities.

This lesson covers the importance of impartiality and confidentiality in inspection activities. You will understand how inspection bodies identify and manage risks to impartiality, maintain independence in decision-making, protect confidential customer information, and establish controls to prevent conflicts of interest.

By completing this lesson, learners will gain an understanding of how Clause 4 supports the reliability, integrity, and credibility of inspection results. The lesson is suitable for inspection body personnel, quality managers, technical managers, inspectors, internal auditors, lead auditors, and professionals preparing for ISO/IEC 17020 training or accreditation.

Topics covered:

• Clause 4 – General Requirements

• Impartiality in inspection activities

• Identification and management of impartiality risks

• Confidentiality of customer and inspection information

• Responsibilities of inspection body personnel

• Practical implementation of Clause 4 requirements

Enhance your knowledge of inspection body requirements with QGlobal Academy’s professional ISO/IEC 17020 training series.

ISO/IEC 17020:2026 – Clause 4: General Requirements 

Welcome to QGlobal Academy’s ISO/IEC 17020:2026 training course. In this lesson, you will learn about Clause 4 – General Requirements, which establishes the fundamental principles that inspection bodies must follow to demonstrate competence, impartiality, and consistent inspection activities.

This lesson covers the importance of impartiality and confidentiality in inspection activities. You will understand how inspection bodies identify and manage risks to impartiality, maintain independence in decision-making, protect confidential customer information, and establish controls to prevent conflicts of interest.

By completing this lesson, learners will gain an understanding of how Clause 4 supports the reliability, integrity, and credibility of inspection results. The lesson is suitable for inspection body personnel, quality managers, technical managers, inspectors, internal auditors, lead auditors, and professionals preparing for ISO/IEC 17020 training or accreditation.

Topics covered:

• Clause 4 – General Requirements

• Impartiality in inspection activities

• Identification and management of impartiality risks

• Confidentiality of customer and inspection information

• Responsibilities of inspection body personnel

• Practical implementation of Clause 4 requirements

Enhance your knowledge of inspection body requirements with QGlobal Academy’s professional ISO/IEC 17020 training series.

ISO/IEC 17020:2026 – Clause 5: Structural Requirements 

Welcome to QGlobal Academy’s ISO/IEC 17020:2026 training course. In this lesson, you will learn about Clause 5 – Structural Requirements, which defines the organizational structure, independence, legal status, and management responsibilities required for competent and reliable inspection body operations.

This lesson explains the key requirements for establishing and maintaining an effective inspection body structure. You will understand the importance of independence in inspection activities, the legal entity and liability requirements, and the roles and responsibilities of personnel involved in managing and performing inspections.

Topics covered:

• Clause 5.1 – Independence: Understanding independence requirements and their application to inspection activities.

• Clause 5.2 – Legal Entity and Liabilities: Understanding the legal status of an inspection body and its liability-related responsibilities.

• Clause 5.3 – Organization and Management: Establishing an appropriate organizational structure, defining responsibilities and authorities, and ensuring effective management of inspection activities.

By completing this lesson, learners will understand how to establish an appropriate organizational framework that supports impartiality, accountability, and confidence in inspection results.

This lesson is suitable for inspection body owners, technical managers, quality managers, inspectors, internal auditors, lead auditors, accreditation consultants, and professionals preparing for ISO/IEC 17020 training and inspection body accreditation.

Enhance your knowledge of inspection body accreditation requirements with QGlobal Academy’s professional ISO/IEC 17020 training series.

ISO/IEC 17020:2026 – Clause 6: Resource Requirements 

Welcome to QGlobal Academy’s ISO/IEC 17020:2026 training course. In this lesson, you will learn about Clause 6 – Resource Requirements, which establishes the requirements for ensuring that inspection bodies have competent personnel, suitable facilities and equipment, and effective controls over externally provided products and services.

This lesson explains how inspection bodies determine and maintain the resources necessary to perform inspection activities competently, consistently, and reliably. You will understand the importance of personnel competence, appropriate facilities, equipment suitability, and supplier controls in achieving dependable inspection results.

Topics covered:

• Clause 6.1 – Personnel: Competence requirements, personnel authorization, training, supervision, and ongoing monitoring of inspection personnel.

• Clause 6.2 – Facilities and Equipment: Requirements for suitable facilities, inspection equipment, maintenance, calibration where applicable, and ensuring equipment is fit for its intended use.

• Clause 6.3 – Subcontracting and External Resources: Understanding the applicable requirements for controlling externally provided inspection-related activities, products, and services.

By completing this lesson, learners will understand how effective resource management supports inspection quality, technical competence, and confidence in inspection results.

This lesson is suitable for inspection body owners, technical managers, quality managers, inspectors, internal auditors, lead auditors, accreditation consultants, and professionals preparing for ISO/IEC 17020 training and inspection body accreditation.

Enhance your knowledge of inspection body accreditation requirements with QGlobal Academy’s professional ISO/IEC 17020 training series.

In this video, we provide a comprehensive understanding of equipment control and equipment management, applicable across industries including manufacturing, oil & gas, healthcare, and testing environments. Effective equipment management ensures that all equipment used in operations is fit for purpose, properly maintained, calibrated, and controlled, leading to accurate results, operational efficiency, and compliance with quality standards.

ISO/IEC 17020:2026 – Clause 7: Process Requirements 

Welcome to QGlobal Academy’s ISO/IEC 17020:2026 training course. In this lesson, you will learn about Clause 7 – Process Requirements, which establishes the requirements for planning, performing, recording, and reporting inspection activities to ensure technically valid, consistent, and reliable results.

This lesson explains how inspection bodies manage the complete inspection process, from reviewing inspection requests and selecting appropriate methods to handling inspection items, maintaining records, and issuing inspection reports. You will also learn about the importance of controlling inspection data, handling complaints and appeals, and ensuring that inspection decisions are supported by objective evidence.

Topics covered:

• Inspection methods and procedures: Selecting and applying suitable inspection methods and documented procedures.

• Inspection items and samples: Identifying, handling, and protecting items throughout the inspection process, where applicable.

• Inspection records: Maintaining complete, accurate, and traceable records of inspection activities and results.

• Inspection reports: Preparing and issuing clear, accurate, and technically supported inspection reports.

• Complaints and appeals: Establishing effective processes for receiving, reviewing, and resolving complaints and appeals.

• Inspection data and information: Maintaining the integrity, security, and accuracy of information used during inspection activities.

By completing this lesson, learners will understand how to implement effective inspection processes, maintain traceability, address customer concerns, and ensure that inspection results are supported by appropriate technical evidence.

This lesson is suitable for inspection body owners, technical managers, quality managers, inspectors, internal auditors, lead auditors, accreditation consultants, and professionals preparing for ISO/IEC 17020 training and inspection body accreditation.

Enhance your knowledge of inspection body accreditation requirements with QGlobal Academy’s professional ISO/IEC 17020 training series.

ISO/IEC 17020:2026 – Clause 8: Management System Requirements 

Welcome to QGlobal Academy’s ISO/IEC 17020:2026 training course. In this lesson, you will learn about Clause 8 – Management System Requirements, which establishes the requirements for implementing, maintaining, and continually improving a management system that supports the consistent and effective operation of an inspection body.

This lesson explains how inspection bodies establish management system policies and objectives, control documented information, manage risks and opportunities, address nonconformities, implement corrective actions, conduct internal audits, and perform management reviews.

Topics covered:

• Management system requirements: Establishing and maintaining a management system that supports inspection body competence and consistent operations.

• Management system documentation: Maintaining appropriate policies, procedures, records, and documented information.

• Control of documented information: Ensuring documents and records are reviewed, approved, updated, and controlled.

• Risks and opportunities: Identifying and addressing risks that may affect inspection activities and management system effectiveness.

• Corrective actions: Identifying nonconformities, determining their causes, implementing corrective actions, and evaluating effectiveness.

• Internal audits: Verifying conformity with applicable requirements and evaluating the effectiveness of the management system.

• Management reviews: Reviewing management system performance, audit results, corrective actions, and opportunities for improvement.

• Continual improvement: Strengthening management system effectiveness and supporting reliable inspection services.

By completing this lesson, learners will understand how an effective management system helps inspection bodies maintain conformity, manage operational risks, improve performance, and demonstrate their readiness for accreditation assessments.

This lesson is suitable for inspection body owners, quality managers, technical managers, inspectors, internal auditors, lead auditors, accreditation consultants, and professionals preparing for ISO/IEC 17020 training and inspection body accreditation.

Enhance your knowledge of inspection body accreditation requirements with QGlobal Academy’s professional ISO/IEC 17020 training series.

Learn the fundamentals of Document Control and how to effectively manage documents and records in line with ISO standards. This video covers document control, document control ISO 9001, ISO document control, document management system, and records management, including ISO 9001 document control, control of documents and records, document control training, and document control explained, along with key aspects such as document control procedure, document lifecycle management, version control documents, document revision control, document approval process, and document identification ISO, as well as document retention policy, record retention and disposal, ISO document control, QMS document control, and quality management system documents, further highlighting document control audit, document control best practices, document controller training, document distribution control, document storage and protection, document review and update, and document control process, while supporting compliance documentation, audit documentation, ISO training, and quality training from QGLOBAL ACADEMY.

Learn how to effectively identify, analyze, and eliminate problems using a structured approach to Nonconformity, Root Cause Analysis (RCA), and Corrective Action. In this video, you will gain a clear understanding of how to manage nonconformities. The session explains how to move beyond quick fixes and focus on identifying the real root causes of problems to prevent recurrence.

ISO/IEC 17020:2026 – Introduction to Inspection Body Requirements 

Welcome to QGlobal Academy’s ISO/IEC 17020:2026 training course. This introductory lesson provides an overview of the standard and its importance in establishing the competence, impartiality, and consistent operation of inspection bodies.

ISO/IEC 17020 specifies requirements for the competence of bodies performing inspection and for the impartiality and consistency of their inspection activities. It is relevant to inspection bodies operating in various sectors, including engineering, manufacturing, construction, industrial services, infrastructure, and product inspection.

In this lesson, you will learn about the purpose and scope of ISO/IEC 17020, the role of inspection bodies, the importance of independent and technically competent inspections, and how the standard supports confidence in inspection results. You will also gain an overview of the standard’s structure and the key requirements related to impartiality, organizational structure, resources, inspection processes, and management systems.

ISO 19011 – Introduction to Auditing Management Systems 

Welcome to QGlobal Academy’s ISO 19011 training course. This introductory lesson provides an overview of ISO 19011, the international guidance for auditing management systems. It explains the fundamental principles, methods, and practices required to conduct effective and reliable management system audits.

ISO 19011 provides guidance on managing audit programmes, conducting management system audits, and evaluating the competence of individuals involved in the audit process. It is applicable to organizations conducting internal audits, external audits, and audits of management systems across various industries.

In this lesson, you will learn about the purpose and scope of ISO 19011, the importance of systematic auditing, and the role of auditors in evaluating conformity and management system effectiveness. You will also gain an overview of audit principles, risk-based auditing, audit programme management, audit activities, and auditor competence.

Topics covered:

• Introduction to ISO 19011 and its purpose

• Scope and application of the auditing guidelines

• Fundamental principles of management system auditing

• Types of audits: first-party, second-party, and third-party

• Management of audit programmes

• Overview of the audit process

• Risk-based approach to auditing

• Auditor competence, responsibilities, and professional behaviour

• Importance of evidence-based auditing and audit conclusions

By completing this lesson, learners will develop a foundational understanding of management system auditing and the guidance provided by ISO 19011 for planning, conducting, reporting, and improving audit activities.

This lesson is suitable for internal auditors, lead auditors, quality managers, management representatives, compliance professionals, consultants, and individuals preparing for management system auditing roles.

Enhance your auditing knowledge with QGlobal Academy’s professional ISO training courses.

This lesson introduces the key terminology used in ISO 19011 for auditing management systems. It explains essential concepts such as audit, audit criteria, audit evidence, findings, and audit results, along with roles like auditor, auditee, and audit team. The lesson also covers terms related to audit planning and execution, including audit programme, scope, and plan, as well as newer concepts like remote auditing methods. Understanding these definitions ensures clear communication, consistent interpretation, and effective implementation of auditing practices.

This lesson explains the fundamental principles of auditing defined in ISO 19011:2026, which ensure audits are credible, objective, and reliable. It covers key principles such as integrity, fair presentation, due professional care, confidentiality, independence, and evidence-based approach, along with the risk-based approach to auditing. Learners understand how these principles guide auditor behavior, decision-making, and audit outcomes, forming the foundation for conducting effective and trustworthy management system audits.

This lesson introduces how to establish, implement, monitor, and improve an audit programme in accordance with ISO 19011.

It explains the need to align the programme with organizational objectives, risks, and priorities, and covers key aspects such as defining scope, assigning responsibilities, allocating resources, and scheduling audits. The lesson also highlights the importance of monitoring performance, evaluating effectiveness, and driving continual improvement, ensuring the audit programme remains efficient, risk-based, and value-adding.

This lesson explains the process of planning and carrying out an audit in line with ISO 19011 standard. It covers key stages such as initiating the audit, preparing audit plans, conducting audit activities, collecting and verifying evidence, and communicating findings. The lesson also emphasizes effective interaction with the auditee, use of appropriate audit methods (including remote auditing), and maintaining objectivity throughout the audit. Learners gain an understanding of how to ensure audits are systematic, evidence-based, and result-oriented.

This lesson explains the competence requirements for auditors as defined in ISO 19011. It covers the necessary knowledge, skills, and personal attributes required to perform effective audits, including understanding of management system standards, audit principles, and industry-specific processes. The lesson also addresses evaluation of auditor competence, ongoing development, and maintaining proficiency, ensuring auditors can conduct audits that are credible, consistent, and value-adding.