1. Purpose of standardization
2. Benefits of certification

• Policies, procedures, and records
• Social performance team
• Identification and assessment of risks
• Monitoring
• Internal involvement and communication
• Complaint management and resolution
• External verification and stakeholder engagement
• Corrective and preventive actions
• Training and capacity building
• Management of suppliers and contractors

• Building the culture
• Plan-Do-Check-Act

• Leadership concepts
• Role of leaders in implementing the management system
• 12 Characteristics of team leaders and managers

• Employee wants
• Achieving a motivated workforce

• Inability to manage the change
• No planned review of the system
• Inadequate planning
• Not aligning the goals and matrices
• Poor commitment from top management
• Differences between departments and individuals
• Lack of awareness and not providing continuous training
• Poor documentation
• Inadequate monitoring, measuring and analysis of data and results
• Not paying attention to internal and external customers
• Failure to continually improve
• Failure to motivate and empower employees

ISO 19011 – Introduction to Auditing Management Systems 

Welcome to QGlobal Academy’s ISO 19011 training course. This introductory lesson provides an overview of ISO 19011, the international guidance for auditing management systems. It explains the fundamental principles, methods, and practices required to conduct effective and reliable management system audits.

ISO 19011 provides guidance on managing audit programmes, conducting management system audits, and evaluating the competence of individuals involved in the audit process. It is applicable to organizations conducting internal audits, external audits, and audits of management systems across various industries.

In this lesson, you will learn about the purpose and scope of ISO 19011, the importance of systematic auditing, and the role of auditors in evaluating conformity and management system effectiveness. You will also gain an overview of audit principles, risk-based auditing, audit programme management, audit activities, and auditor competence.

Topics covered:

• Introduction to ISO 19011 and its purpose

• Scope and application of the auditing guidelines

• Types of audits: first-party, second-party, and third-party

By completing this lesson, learners will develop a foundational understanding of management system auditing and the guidance provided by ISO 19011 for planning, conducting, reporting, and improving audit activities.

This lesson is suitable for internal auditors, lead auditors, quality managers, management representatives, compliance professionals, consultants, and individuals preparing for management system auditing roles.

Enhance your auditing knowledge with QGlobal Academy’s professional ISO training courses.

This lesson explains the fundamental principles of auditing defined in ISO 19011:2026, which ensure audits are credible, objective, and reliable. It covers key principles such as integrity, fair presentation, due professional care, confidentiality, independence, and evidence-based approach, along with the risk-based approach to auditing. Learners understand how these principles guide auditor behavior, decision-making, and audit outcomes, forming the foundation for conducting effective and trustworthy management system audits.

This lesson introduces how to establish, implement, monitor, and improve an audit programme in accordance with ISO 19011.

It explains the need to align the programme with organizational objectives, risks, and priorities, and covers key aspects such as defining scope, assigning responsibilities, allocating resources, and scheduling audits. The lesson also highlights the importance of monitoring performance, evaluating effectiveness, and driving continual improvement, ensuring the audit programme remains efficient, risk-based, and value-adding.

This lesson explains the process of planning and carrying out an audit in line with ISO 19011 standard. It covers key stages such as initiating the audit, preparing audit plans, conducting audit activities, collecting and verifying evidence, and communicating findings. The lesson also emphasizes effective interaction with the auditee, use of appropriate audit methods (including remote auditing), and maintaining objectivity throughout the audit. Learners gain an understanding of how to ensure audits are systematic, evidence-based, and result-oriented. 

Topics covered are:

1. Initiating audit
2. Establishing contact with auditee
3. Determining feasibility of audit
4. Preparing audit activities
5. Performing review of documented information
6. Audit planning
7. Assigning work to audit team
8. Preparing documented information for audit
9. Conducting audit activities
10. Assigning roles and responsibilities of guides and observers
11. Conducting opening meeting
12. Communicating during audit
13. Audit information availability and access
14. Reviewing documented information while conducting audit
15. Collecting and verifying information
16. Generating audit findings
17. Determining audit conclusions
18. Conducting closing meeting
19. Preparing and distributing audit report
20. Preparing audit report
21. Distributing audit report
22. Completing audit
23. Conducting audit follow-up

This lesson explains the competence requirements for auditors as defined in ISO 19011. It covers the necessary knowledge, skills, and personal attributes required to perform effective audits, including understanding of management system standards, audit principles, and industry-specific processes. The lesson also addresses evaluation of auditor competence, ongoing development, and maintaining proficiency, ensuring auditors can conduct audits that are credible, consistent, and value-adding.

Topics covered are:

1. Determining auditor competence
2. Personal behavior
3. Knowledge and skills
4. Achieving auditor competence
5. Achieving audit team leader competence
6. Establishing auditor evaluation criteria
7. Selecting appropriate auditor evaluation method
8. Conducting auditor evaluation
9. Maintaining and improving auditor competence

ISO 19011 Auditor Training – Practice Questions

Test your knowledge of ISO 19011 auditing guidelines through practice questions covering audit principles, audit planning, risk-based auditing, objective evidence, audit findings, auditor competence, and audit reporting. This lesson helps learners assess their understanding of management system auditing concepts and prepare for internal auditor and lead auditor training assessments.